Windows 10 Update choose your keyboard layout stuck black screen Fix

Published by Alvin Nyau - Updated on

Yet another huge issue caused by the latest Windows 10 April 2018 Update 1803. The symptom of this problem is that after applying Windows 10 update, your computer boots into a blue screen asking you to choose your keyboard layout.

After choosing a keyboard layout, you are given a few options similar to the following:

  • Windows Rollback
  • Windows 10 on Volume 2
  • Windows 10 on Volume 3

If you choose Windows Rollback, your PC will restart and startup into the same choose your keyboard layout blue screen again (we are calling this Windows rollback loop today). If you choose latter two options, you will be booted into Windows 10 black screen after login with no icons and only a working cursor.

In the previous blue screen, you will also be given options to Troubleshoot the Windows 10 startup where you will have access to tools such as command prompt, system restore, Windows 10 reset, startup repair and rollback to previous version. Try the workaround below first, only then you decide if you want to restore or reset your Windows 10.

Fix: Windows 10 choose your keyboard layout and black screen after login after Update 1803

We suspect that the problem is caused by compatibility issue between Avast antivirus and the latest Windows 1803 April Update. After removing Avast from our computers, the loop is gone and we can boot into Windows 10 normally again.

Removing Avast without accessing to your Windows 10 desktop is a complicated process which require you to have access to another computer and a USB flash drive or any other external hard drive. When you are ready, follow the instructions below to fix the problem.

  1. On your other computer, go to this page to download Avast uninstaller.
  2. Save the uninstaller into a USB flash drive or an external hard drive.
  3. On your broken Windows 10 computer, when you are at the choose your keyboard layout blue screen, select a language.Windows 10 Update stuck choose your keyboard layout
  4. Select Use another operating system.
  5. When you are asked to select Windows Rollback or Windows 10 on volume [x], choose the second option – Windows 10 on volume 3 or 2.
  6. Enter your account username and password like you usually do to sign in to your Windows (if necessary).
  7. When the desktop tries to load itself, close any error message that appears.
  8. When the taskbar is loaded and appear in Windows 10 desktop, right-click it and select Task Manager. If taskbar is not showing up, press Win+R keys to open Run window. Type taskmgr and click OK to run Task manager. Windows 10 black screen after login update task manager
  9. If task manager is still in simplified mode, click More details.
  10. Now, insert the USB flash drive that has that avast uninstaller in it to the computer.
  11. In task manager, click File, then Run new task.
  12. Click Browse and navigate to the avast uninstaller “avastclear.exe” in your USB flash drive.Avast uninstall Windows 10 choose your keyboard layout
  13. Follow the on-screen instruction to uninstall Avast. Run Avast uninstaller to fix Windows rollback loop
  14. When it advise you to run it in Safe Mode, press Yes to automatically boot into safe mode, or use this guide – how to enter safe mode in Windows 10. While in safe mode, follow step 8-12 to run the uninstaller again.Avast safe mode uninstall Windows 10 update black screen

When it’s done uninstalling Avast, verify if the problem is solved and that you can access to your Windows 10 now. If you are still stuck in the loop or have other issues, do the following.

  1. Prepare a blank USB flash drive, or just use the same flash drive you’ve used earlier. On your other computer, go to this page and click on Download tool now.Install Windows 10 update choose your keyboard layout
  2. Run the tool on the working computer to create a Windows 10 installation USB drive. Make sure you select the right version, 64 bit or 32 bit, which the problematic computer is using.
  3. When the Windows 10 installation drive is created, insert it to the broken Windows 10 computer. Follow step 3-8.
  4. In task manager, Click File, select Run new task.
  5. Click Browse and browse to the Windows 10 installation drive. Run the setup.exe in the drive.Run setup Windows 10 update black screen without cursor
  6. Select Upgrade Windows 10 when asked. Uncheck the options for Check for new updates and help make this version better.
  7. Follow the rest of the on-screen instruction to have your Windows 10 updated. When the process is completed, restart your PC and it should boot normally and run fine now.

If the solution above doesn’t work for you, you may want to try other solutions provided in this page: Windows Rollback Loop After Windows 10 Update.

If nothing works and you just want to get back to your Windows as soon as possible, roll back Windows 10 update. If the rollback doesn’t appear as an option, system restore Windows 10 to a previous date if you have a previously saved restore point or recovery drive. If you don’t, reset Windows 10 to factory default. When even the reset doesn’t work, reinstall Windows 10.

Description for sharing: (Solved) After Windows 10 update 1803, computer stuck in a boot loop with a blue screen asking to choose your keyboard layout, and options for Windows rollback loop and Windows 10 volume 3/2. When chose, Windows 10 boot into black screen after login without cursor.

Categories: Troubleshoot

21 Comments

Triantafillos Giannaros · May 25, 2018 at 12:39 am

Perfect! Solution worked greatly for me, after receiving a laptop that failed to do the 1803 update, came across this page and helped me out, as the problem was caused by Avast, followed the steps and removed Avast,i had to download and create a Windows 10 installation USB drive, ran that and ended up with doing the 1803 update and not losing a single file from the affected laptop.
Major thanks for providing the solution!

楊恩揚 · May 25, 2018 at 7:36 pm

Hi, I cannot reach step 8. My laptop just went back to the blue screen again. By the way, my antivirus is AVG.

    Alvin Nyau · May 25, 2018 at 10:17 pm

    Please try other Windows on other volume, for example, if you run into blue screen choosing Windows on volume 2, try choosing Windows on volume 3.
    AVG was purchased and absorbed by Avast. Anyway, here’s a link to AVG uninstaller.
    http://files-download.avg.com/util/tools/AVG_Remover.exe

      楊恩揚 · May 25, 2018 at 10:46 pm

      Thanks a lot! You are the best!

Alexander Stanchev · May 27, 2018 at 3:44 am

Thanks, it’s working! You are great!

Maria · May 27, 2018 at 7:11 am

Hello, I cannot run Avastclear and step 13 is not possible. Could you help, please? Thanks

    Alvin Nyau · May 28, 2018 at 6:11 pm

    Were you using Avast on your Windows 10 prior to the problem? The uninstall won’t run if your Windows wasn’t using avast in the first place.

      Maria · June 6, 2018 at 6:06 am

      Thanks for responding. Yes I had Avast. What I have done instead is install again windows 10 as you describe. I have recovered all files and applications. However, Microsoft office files (WORD, EXCEL, POWERPOINT) after open, they close themselves after 10 seconds. Them I decided to desintall Avast as you describe (as window saying it was not working properly). I have restarted the laptop and same issue. I cannot work with Microsoft office. Before this issue the laptop and all applications worked without problem. Can you help, please?
      I would like also to know if should install the updates. Now I think I have this option unable.
      Also, I would like to know if I can install Avast again. I had paid a new licence for 2 years last week.
      Thakns in advise for your advise

        Alvin Nyau · June 6, 2018 at 6:55 pm

        Welcome back. Firstly, it’s hard to tell what’s the actual problem you have with MS Office without more info. However, I would suggest you to reinstall your Microsoft Office as a Windows reset/reinstall may have messed up some settings or registry.

        As for the Windows 10 April updates, Microsoft has temporary stopped the updates for users with Avast installed. Since you’re not using Avast now, I think you can apply the update.

        As for Avast, if you already have the April update, try not to install it now. I would suggest to wait until the update becomes stable, maybe a week or two later, only then you can try to install Avast. Thank you.

DEKKA129 · May 27, 2018 at 11:48 pm

Thanks for posting this. I’ve been searching high and low for a fix for this issue that was more a scalpel than a sledgehammer, and it looks like this may be it.

Unfortunately, I’m running into a snag partway through the process and was wondering if anyone hereabouts had encountered this one.

All is well until I get to step 6, which is to sign in to Windows using my password/PIN. At this point, the screen is showing my normal Windows user name, but when I go to type in the 4-digit PIN that I normally use on sign-in, it’s telling me “The user name or password is incorrect.”

Any idea what might be causing the laptop to not recognize the password? I’m 100% positive that I’m using the correct password, and I even tried hitting my Caps Lock key just to make sure that wasn’t the problem (it wasn’t.)

Just to be clear, I did indeed, per the above instructions, get here by clicking “Use another operating system” and then “Windows 10 on volume 4” (my choices were “Windows Rollback” and then two instances of “Windows 10 on volume 4.”)

Might anyone have any thoughts as to why this password snafu might be happening, or what the most effective solution might be? I have the avastclear.exe file all ready to go on an external drive, so I just need to get to the task manager on my affected laptop.

    Alvin Nyau · May 28, 2018 at 5:06 pm

    If you are sure the password is correct, it may means that you have a different password for that profile, or that the profile is broken. Do you see another Windows 10 on volume x other than the one you were selecting? Try to use another Windows 10 volume.

Christiaan Becker · May 28, 2018 at 6:15 am

Hey man. Im trying to do the second way, but when I run the tool in Windows volume 2 it says that I have to be connected to the internet. I can’t acces my wi-fi settings in volume 2. Any suggestions?

    Alvin Nyau · May 28, 2018 at 5:03 pm

    You need to run the media creation tool on another computer that is working and has internet connection, in order to prepare the Windows 10 installation disk. Then, use the disk/USB on your problem computer.

Jes Crim · May 28, 2018 at 7:36 am

Hello! I’m having this issue but when I go to ‘choose an operating system’ both versions of Windows 10 say ‘on volume 5’. I am also using AVG instead of Avast. I downloaded the AVG uninstaller and went through steps 6-13 however once it was finished it had to restart the computer instead of giving the option to go into safe mode.
Is this normal or should I just attempt to reinstall Windows 10?

    Alvin Nyau · May 28, 2018 at 5:00 pm

    It may or may not need a safe mode for avast / AVG uninstallation. It’s totally normal if it doesn’t request to boot into safe mode. Proceed to preparing and running the Windows 10 installation disk.

DEKKA129 · May 28, 2018 at 9:18 am

Alvin, you’re a life saver. This process worked perfectly on my laptop – which is officially back from the dead as of a few minutes ago, all files and applications intact. Thanks, compadre!

A couple of notes that might be of help to others running this fix.

The password issue I posted about earlier turned out to be an easy one to resolve. What it wanted wasn’t the 4-digit PIN that I use to sign in to my laptop (though it was exactly the same sign-in screen as usual.) I found that I needed to use my live.com password instead. That got me right in.

Once I got the password snafu worked out, the avastclear.exe/Task Manager process was as you describe it above, except that the .exe wouldn’t launch until I had checked the box next to “Create this task with administrative privileges.” Once I did that, it worked like a charm.

Same was true later on when I had to use the same Task Manager process on the Windows 10 installation USB drive (which did end up being necessary, even after running the avastclear app.) Again, just make sure to check that administrative privileges box before you hit OK.

Like I said in my earlier post, Alvin, this was the clearest and most logically laid out fix for this MS update mess that I found in two days of hunting around. I hope that nobody else I know gets their PC knocked for a loop by that MS update, but if they do I’ll absolutely be sending them here.

Nicely done, my friend. Thanks again!

    Alvin Nyau · May 28, 2018 at 4:56 pm

    Hey, thanks for the additional info there! I’m glad it helped!

Runis · June 1, 2018 at 12:36 pm

Good Day,
I have this issue, except there is only troubleshoot or turn off options after selecting the language. There is no “Use another operating system”.

Alvin Nyau · July 13, 2018 at 5:27 pm

Not a problem.

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