When you were about to make a call, suddenly, your Skype app stops working on Windows 10. This can be very frustrating especially if it’s an urgent call. There are two common situations in which the Skype for Windows fails to work: Skype can’t make any voice or video calls, and Skype app fails to connect to Skype server.
In most cases, Skype not working errors or fail to connect to Skype issues are due to internet connection problem or improper internet connection settings such as DNS or proxy. If it’s your camera or microphone that is causing the problem, Skype would not show fail to connect error but instead they will show exactly which device has a problem that need to be fixed.
So, we are not going to troubleshoot your Microphone or camera problem in this post since Skype will notify you if your device has any problem. We will be focusing more on the “fail to connect to Skype server” problem and unable to make calls in Skype problem on Windows 10.
Anyway, we’ve listed a few solutions below for you to troubleshoot your Skype not working problem on Windows 10. It’s not necessary to go through them all. You only have to work your way down the list until your find something that works for you.
Check camera and Microphone permission in Windows 10
In Windows 10, there are a few privacy settings that can strip away the permission of an app to use your microphone and camera. You will have to make sure that these settings are set to what they should be, assuming that your camera and microphone are both working fine.
To check these privacy settings, go to start menu. Search for Privacy settings and open it. From the left pane, select Camera. Make sure the Allow apps to access your camera option is toggled on. From the left pane, click on Microphone. Make sure the allow apps to access your microphone option is enabled. Under Choose which apps can access your camera (and microphone), make sure Skype is checked and enabled.
Open Skype and make a call again. If the problem persists, continue to the next solution.
Check your Windows Firewall or other Firewall
Assuming you have a working internet connection and you have no problem accessing to any website on the same computer, check your firewall if Skype is on the block list.
If you don’t use any external Firewall like your antivirus firewall program, Windows will automatically activate its own Firewall to protect you from malicious attacks and advanced threats.
Firewall will add program to its block list if it thinks the program may endanger your computer. It’s very common that Windows Firewall will sometimes mistakenly added Skype to the block list, making any connection to or from Skype impossible. Here’s how to check if Skype is on your firewall block list.
- In Windows 10, go to Start menu.
- Search for Windows Defender Firewall and open it.
- On the left panel, click on Allow an app or feature through Windows Defender Firewall.
- Look for Skype from the list and make sure both the check-boxes for Private and Public are checked for Skype. It means to allow Skype connections on Private and Public network.
Check your proxy and DNS settings
If you’re seeing the Skype not connecting calls or server on Windows 10, it could be due to misconfigured proxy or DNS settings. If you have a proxy set, check if the proxy is working as intended. If you don’t use a proxy, check if there is any proxy unintentionally set in your PC. For detailed guide on how to check your proxy settings in Windows 10, read here.
If you are using your default ISP DNS, it could be the DNS server that is causing Skype to not work. You may want to change to a public DNS like Google or Cloudflare DNS. Read: How to change DNS in Windows 10.
If Skype is still not working in your Windows 10 after trying all the fixes above, you can try to reset Skype to its factory settings.
To do this, go to Start menu. Search for Apps & features and then open it. Look for Skype from the list of apps. Select Skype then click on Advanced settings. Scroll down until you see the Reset button. Click on it to reset Skype to its factory settings.
Reinstall the Skype app for Windows 10
If you can’t even open the Skype app, or if the Skype app keeps crashing, you can try to reinstall it. To reinstall the Skype app for Windows 10, first we will have to uninstall it.
Go to start menu > Settings > Apps & features. Locate and select Skype from the list, then click Uninstall. Now go to Microsoft Store from start menu. Search for Skype and install it.
Optionally, you can use the official Skype software instead of the Skype app for Windows 10. You can download the official Skype software from skype.com.