“This Webpage is not available ERR_CONNECTION_RESET. The connection was reset.” – If this is what you see in Google Chrome when you attempt to access to a webpage from your Windows 10 computer or an Android device, it means that the site you try to access cannot establish connection with the destination site.
To make sure it’s not the site that is causing the problem, check to see if you get the same error accessing to other websites as well. If you receive the same ERR_CONNECTION_RESET error from all websites you try to access, then the problem lies with you. Troubleshoot the problem by following our fixes listed below.
If only that particular website shows the error, it could mean that the site is down, or something has blocked you from accessing to the site, such as your ISP, computer’s firewall or an Antivirus program.
You can check this by accessing to the webpage from a different computer or by asking a friend to see if he or she can access to the site. If no other computer can access to the site, it means that the site itself is down. If that’s the case, there is nothing you can do about it. Otherwise, try the solutions listed below.
Check if you have a proxy running
By default, Google Chrome wouldn’t use a proxy when you browse the internet, unless there is a proxy set in the internet options and you are not aware of it. To check and disable your proxy settings in Windows 10, do the following.
- Go to Start Menu. Open the Settings app (gear icon).
- Select Network & Internet.
- From the left pane, select Proxy.
- Make sure the Automatically detect settings are toggled on, while the Use setup script and Use a proxy server are off.
If you rely on proxy for your internet to work, make sure your proxy is running OK. Otherwise, contact your proxy provider.
Check the Windows time and date settings
Check if the time and date in Windows 10 is set correctly. A minor difference between minutes is fine, but a difference between days or months would cause the webpage to not recognize your existence.
Sometimes when we make hardware changes, especially motherboard, which would affect the memory that keeps the time and date running, the time and date would be reset to factory setting.
Reset Winsock – resetting your Windows IP settings.
Go to Start Menu and search for CMD. Right click command prompt and select Run as administrator. In the command prompt, enter each of the following commands one-by-one accordingly.
netsh winsock reset
netsh int ip reset
After all the commands are executed, restart your computer. Open Chrome and visit the website again and see if the problem persists.
Clear your Chrome’s browser cache and cookies
Before clearing your cache or cookies in Chrome, try visiting the same webpage from another browser such as Edge or Firefox. If it can be accessed using the said browsers, your Chrome’s cache may be the cause of the ERR_CONNECTION_RESET error.
To clear Chrome’s cookies and cache, open Chrome. Click on the triple dotted setting icon at the top right corner in Chrome. Select More tools, then Clear browsing data. Check the checkbox for Cookies and other site data, and Cached images and files. Then, click Clear data. Restart Chrome and see if it fixes the problem.
Temporary turn off your Firewall or Antivirus software
It could be the firewall or antivirus program that is blocking you from accessing to the webpage. Try to temporary turn off your AV or firewall program and see if the problem is solved.
If you can access to the webpage after turning off your AV or firewall, add the site to exclusion (at your own risk) if you want it to allow you to visit the site.